Topic: chatbot

Suppose you’ve been working on landing a high-value B2B client for months, writing a proposal that you believe is tailored to their needs. It explains your solution based on the technological features, comes with compelling references, and responds to their challenges. Yet, when the client responds with a simple “thanks, we’ll be in touch,” you’re left wondering: Was I heard? Was the intended message or the value provided by the product clear? Here the shortcomings of conventional approaches ...

Artificial intelligence (AI) holds an essential role in reshaping various industries and driving progress, as it can process vast amounts of data and derive valuable insights, enabling IT professionals, researchers, scientists, and more in various industries to make smarter and more data-driven decisions. This reliance on making decisions and executing tedious tasks can be eased with generative artificial intelligence (Generative AI or Gen AI), as it helps generate innovative solutions and strat...

As the number of generative AI tools continues to proliferate, companies must determine the risks and rewards of using the technology as well as design a framework for implementation When it comes to generative artificial intelligence (GAI), there is no going back. The genie is out of the bottle and companies must now grapple with a number of big questions. For example, what guardrails should be put in place for employees looking to take advantage of AI’s tremendous potential? Do the risks as...