Topic: customer experience

Raj, please share key insights into your role as the Founder and CEO of Techwave and your journey contributing to its rapid growth. As the Founder and CEO of Techwave, my journey has been one of relentless pursuit of excellence and innovation. Steering Techwave from its inception to becoming a global leader in digital transformation services has been both challenging and rewarding. My role has demanded a visionary outlook to foresee industry trends, a strategic mindset to navigate market dyna...

The rise of Generative AI (GenAI) has enormous potential for the banking and finance industries. By utilizing GenAI, banks and credit unions speed applications from submission to approval, save time and effort, and deliver a desirable customer experience. A recent report from the Society for Human Resource Management (SHRM) and The Burning Glass Institute details how GenAI will have an outsized role on the banking and finance industries. The report lists Morgan Stanley, Bank of America and No...

In the digital era, spatial computing (SC) is a rapidly evolving field as we have started to interact with humans and machines in three-dimensional spaces. Technologies under this umbrella, including augmented reality (AR) and virtual reality (VR), can redefine the enterprise’s interaction with these gadgets and unlock a new realm of possibilities and opportunities. Today, spatial computing is no longer a vision but a reality for finding the correct applications in numerous fields, especially...

As we have entered the digital era, data and analytics strategies (D&A) have become important, as these technologies can transform any business during a massive data spike. According to global research, it was observed that around 2.5 quintillion bytes of data are produced by IT companies every day; therefore, to understand the importance of data, every employee must be data literate. For a better understanding of data, the Chief Data Officers (CDOs) play an important role in making every emp...

Could you share a couple of customer examples where Stibo Systems’ solutions have significantly contributed to their growth and efficiency? How did multi-domain MDM play a role in this? Stibo Systems has a robust customer base of about 600, and each customer has had results using our solutions. We help with data operations and internal efficiencies around managing data, but more importantly, we help them scale their business and drive business value. Most of our customers are billion-dollar-p...

Empowering Change: Women Leading the Generative AI Revolution in Marketing for International Women’s Day Shaping the Future: Women Leaders Spearheading Generative AI and Marketing Innovation for International Women’s Day Celebrating Women Leaders Shaping the Future of Marketing with Gen AI ...

In the business world, when major companies decide to combine, it’s a big deal. These moves shake up the norm and can turn not only the organizations, but the entire industry on its head. But as the dust settles on the agreement, a new challenge looms large on the horizon: how to bring together two different sets of data into one without jeopardizing customer experience. As a developer of a customer data platform (CDP), I’ve observed first-hand the challenges and opportunities that arise duri...

Over the last few decades, innovative technologies have changed the future of business dynamics. Therefore, every industry uses the latest technologies to move forward, and CIOs are responsible for driving such technological changes within organizations. According to Globe Research, it has been witnessed that more than 27.7% of digital transformation for better customer experience (CX) initiates are sponsored or owned by CIOs, which indicates the rapid change in customer expectations. For a b...

Elad, Can you please share your personal journey with robotics from childhood to founding RobotLAB. How has the perception and utility of robots changed over the years? I’ve loved robots since I was a child. I loved building them, programming them and inventing new creations, but for many years robots were “toys for geeks.” They needed soldering, understanding of electronics and in general, not for 99% of the people, so it stayed as a hobby. Even when I started my first company (MassiveImpact...

Chatbots, powered by artificial intelligence (AI), are fundamentally changing how businesses operate and enhancing productivity and efficiency. Chatbots are computer programs designed to simulate conversation with human users via text or voice. From simple FAQ bots to complex virtual agents, chatbots are automating business processes and transforming how companies interact with customers and employees. The industry is still at the nascent stage but holds great promise and potential for the futur...

In the ever-evolving world of retail, the holiday season presents unique challenges and opportunities for retailers. As consumer exertion surges, retailers have to be interactive with their customers, both online and in-store. To meet such demands effectively, embracing interactive and unified technology solutions is a strategic imperative for retailers to meet customers’ expectations and generate more sales. This article delves into the crucial aspects of interactive and unified technology in h...

The holiday shopping experience has come a long way, from customers battling crowds of shoppers in a busy mall or market to the convenience of browsing online. Today, artificial intelligence (AI)-powered shopping solutions have changed the game entirely. Even retailers have embraced the competitive advantage of AI shopping, with the expectation that AI will drive their sales in the holiday season of 2023. This article will discuss how retailers can excel in holiday sales with AI-powered gift ...