Topic: customer service

The rise of Generative AI (GenAI) has enormous potential for the banking and finance industries. By utilizing GenAI, banks and credit unions speed applications from submission to approval, save time and effort, and deliver a desirable customer experience. A recent report from the Society for Human Resource Management (SHRM) and The Burning Glass Institute details how GenAI will have an outsized role on the banking and finance industries. The report lists Morgan Stanley, Bank of America and No...

Elad, Can you please share your personal journey with robotics from childhood to founding RobotLAB. How has the perception and utility of robots changed over the years? I’ve loved robots since I was a child. I loved building them, programming them and inventing new creations, but for many years robots were “toys for geeks.” They needed soldering, understanding of electronics and in general, not for 99% of the people, so it stayed as a hobby. Even when I started my first company (MassiveImpact...

AI and ML are changing the way we live and work. Many people think they’re reserved for tech giants, however. But increasingly we’re seeing SMEs harness the power of these tools. And the benefits are clear: artificial intelligence and machine learning can improve operations, boost customer satisfaction and help companies to outpace the competition – all of which are essential if you want your business to not only survive but thrive. Interested in knowing more? Here we look at the benefits of ...

In the ever-evolving world of retail, the holiday season presents unique challenges and opportunities for retailers. As consumer exertion surges, retailers have to be interactive with their customers, both online and in-store. To meet such demands effectively, embracing interactive and unified technology solutions is a strategic imperative for retailers to meet customers’ expectations and generate more sales. This article delves into the crucial aspects of interactive and unified technology in h...