Topic: large language model

You may have seen the acronym ‘RAG’ floating around in relation to artificial intelligence. What the heck is RAG and why is everyone talking about it? RAG stands for Retrieval-Augmented Generation and combines a generative model with a retrieval system to enhance or augment (as the name suggests) AI responses with more accurate and current data. So this means there are two portions to it: the generative model, which generates human-like text, and the retrieval system, which supplements the ge...

What challenges have you faced in implementing AI at Zendesk and how have you overcome them? I believe that across the industry, businesses have made AI hard to make, understand and use. Up until OpenAI released ChatGPT it was accepted that AI was a highly technical field that required long implementation processes and specialised skills to maintain. But AI should be easy to understand, train and use – that’s something we’re very passionate about at Zendesk, and we absolutely need to have tha...

The amalgamation of artificial intelligence (AI) and wearable technology has transformed how healthcare providers monitor and manage patients’s health through emergency responses, early-stage diagnostics, and medical research. Therefore, AI-powered wearables are a boon to the digital era as they lower the cost of care delivery, eliminate healthcare providers’ friction, and optimize insurance segmentations. According to research by MIT and Google, these portable medical devices are equipped wi...

Explainability is crucial in AI applications. How does Kyndi ensure that the answers provided by its platform are explainable and transparent to users? Explainability is a key Kyndi differentiator and enterprise users generally view this capability as critical to their brand as well as necessary to meet regulatory requirements in certain industries like the pharmaceutical and financial services sectors. Kyndi uniquely allows users to see the specific sentences that feed the resulting gener...